Terms of Service

Last updated: July 2, 2026

These Terms of Service ("Terms") govern use of Instant33's services, operated by Instant33 ("Instant33," "we," "us"). By signing up, you ("Client," "you") agree to these Terms.

01 The Service

Instant33 provides AI-assisted chat conversation, appointment booking, and follow-up automation for businesses, delivered through SMS, WhatsApp, and other supported channels, connected to Client's calendar and business systems.

02 Client Responsibilities

Client is responsible for: providing accurate business information (hours, services, pricing) used to configure the assistant; ensuring Client has proper consent and opt-in for any contact lists Client provides; and complying with all applicable laws for Client's own industry, including any healthcare, licensing, or advertising regulations that apply to Client's business. Instant33 does not represent or warrant HIPAA compliance or any industry-specific certification unless separately agreed in writing.

03 Acceptable Use

Client agrees not to use the service for: cold texting or messaging anyone who has not opted in or previously contacted the business; sending messages from unregistered or personal phone numbers or personal WhatsApp/iMessage accounts; sending spam, scams, or misleading content; purchasing or using bought/scraped contact lists; or any activity that risks carrier penalties or number reputation. Instant33 may suspend or terminate service immediately, without refund, for violations of this section, since such activity puts shared infrastructure and other Clients at risk.

04 Fees and Payment

Fees are billed in advance on a monthly or annual basis as selected at signup. Setup fees, once work has begun, are non-refundable. Monthly and annual fees are non-refundable for partial periods. We may change pricing with 30 days' notice to existing Clients. Accounts more than 15 days past due may be suspended until payment is received.

05 Term and Cancellation

Client may cancel at any time. Service continues through the end of the current paid period, no partial refunds are issued for early cancellation. Any performance guarantee referenced in our marketing materials (including the 30-day booked-appointment guarantee) is governed by the specific terms stated when offered, and requires Client's reasonable cooperation, including accurate business information, timely responses during setup, and a working calendar or CRM connection, to remain valid.

06 Intellectual Property

Instant33 retains all rights to its underlying technology, workflows, and systems. Client retains ownership of Client's own business content, branding, and data. Client grants Instant33 a limited license to use Client's business information solely to provide the service.

07 Third-Party Dependencies

The service relies on third-party infrastructure, including messaging carriers, calendar providers, and CRM platforms. Instant33 is not liable for outages, changes, or limitations caused by these third parties, and does not guarantee uninterrupted service.

08 Disclaimers

The service is provided "as is" and "as available." Except for the specific guarantee described in our marketing materials and Section 5, Instant33 makes no other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

09 Limitation of Liability

To the maximum extent permitted by law, Instant33's total liability arising from or related to the service will not exceed the total fees paid by Client in the 12 months preceding the claim. Instant33 is not liable for indirect, incidental, consequential, or punitive damages, including lost profits or lost business opportunities.

10 Indemnification

Client agrees to indemnify and hold Instant33 harmless from claims arising out of: Client's business content or instructions provided to the assistant; Client's contact lists or consent practices; or Client's violation of these Terms or applicable law.

11 Confidentiality

Each party agrees to keep the other's non-public business information confidential and use it only to perform under these Terms.

12 Governing Law and Disputes

These Terms are governed by the laws of the State of [STATE OF INCORPORATION], without regard to conflict-of-law principles. Disputes will be resolved through binding arbitration on an individual basis, except where prohibited by law.

13 Changes to These Terms

We may update these Terms from time to time. Continued use of the service after changes take effect constitutes acceptance.

14 Contact Us

Questions about these Terms: [email protected]

Mailing address: [BUSINESS ADDRESS]